This website is owned and operated by Pro Jets Pvt Ltd, which is a limited liability company incorporated under the Companies Act of Maldives, bearing registration number C-0631/2016 and whose registered office is at 3A, H.Bodukunnaaruge, Janavaree Magu, Malé, 20046, Republic of Maldives
Should you wish to change travel date or cancel and refund a
paid ticket, it must be notified to us as mentioned below.
Refunded amount will be only credited to the customer who has
purchased the ticket and who presents a proof of identification
as well as the ticket’s payment receipt. Tickets issued to
corporate and government organizations will be only refunded to
the same organization.
- To cancel or change dates for bookings with 1-3 tickets, please call and inform our hotline 7721010 or ticket agent at least 24 hours prior to travelling date.
- To cancel or change dates for bookings with 4-5 tickets, please call and inform our hotline 7721010 or ticket agent at least 48 hours prior to travelling date.
- To cancel or change dates for bookings with 6 or more tickets, please call and inform our hotline 7721010 or ticket agent at least 96 hours prior to travelling date.
- Tickets cannot be canceled or date changed except as per above cancellation period, and if done so, the ticket cannot be refunded.
- Eligible refunds in accordance with this Policy, will be provided within fifteen (15) business working days of receipt of all of the refund information and documents required by Pro Jets Pvt Ltd. The credit card refund may take up to two billing cycles before appearing on a credit card statement. Therefore, the customer should contact his/her credit card company directly to verify receipt of the credit.
- No refund will apply whatsoever in case of any force majeure events or any event which is beyond our control. The force majeure events may include but not limited to weather, acts of God, civil commotion, wars and hostilities, riots or any unsettled international conditions, strikes and other labor-related disputes, government regulations, shortage of fuel and/or any Pro Jets Pvt Ltd unpredicted or unforeseen circumstances
- All passengers are advised to be on good behavior while traveling
- All passengers are strongly advised to use the trash cans on board; littering into the sea is strictly prohibited.
- Smoking and using vulgar words are strictly prohibited abord the ferry. The boat captain has the right to offload such passengers to any nearby island and such passengers will not be given a refund for their tickets.
- All paid tickets will have a luggage limitation of one luggage bag (20kg / 26”x16”x10”) and one cardboard box (5kg / 15”x12”x6”) or one handbag (5kg / 15”x12”x6”) per ticket (total 2 pieces). Passengers are not allowed to carry or accept any others belongings. Pets and plastic bags are strictly not allowed on board.
- The carriage of certain hazardous material, like aerosols, fireworks and flammable liquid, abord the ferry is forbidden.
- All passengers are requested to check in the luggage before boarding and to take all their belongings when deboarding. The company will not be held liable for any mis placed luggage or personal belongings.
- As per the sea traveling rules & regulations of the Maldives, any passenger who does not follow above regulations must take all responsibility following any legal matter. The company will not be held liable in any way.
- The laws of the Republic of Maldives govern the use of this website and you irrevocably submit to the non-exclusive jurisdiction of the courts of Maldives. Pro Jets Pvt Ltd reserves the right to bring proceedings against you in the country of your residence.
Your privacy is important to us. We are responsible for the processing of any personal information you provide to this web site. Therefore, we take our responsibilities regarding the protection of personal information very seriously. The following explains how we use personal information that we may obtain about you.
Personal Information Collection
When you use services provided on this web site you will be asked to provide certain information such as your name, contact details, and/or debit/credit card details. We will store this information and hold it on computers or otherwise. We will use this information in the following ways:
- to fulfill our agreement with you, including processing your ticket, sending you your itinerary, or contacting you if there is a problem with your reservation;
- to register you with our web site and administer our web site services where you have registered to receive these. You can unsubscribe from these services at any time;
- to answer any queries which you may send to us by e-mail;
- in order to conduct customer satisfaction surveys;
- for crime prevention and detection; and
- for direct marketing purposes.
We need to know the names of all passengers travelling. If you are booking a ticket on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained this consent.
Using Personal Information
Information you provide or that is obtained by us will be used by us to enable us to review, develop and improve the services which we offer and provide you and other customers (via mail, E-mail telephone or otherwise) with information about new products and services and special offers we think you will find valuable. We may also inform you about new products and services and special offers of selected third parties.
If you would like to receive details of our new services and special offers, you can click here to register.
Securing Personal Information
Pro Jets Pvt Ltd does not sell, or trade your personal information to third parties. We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
However, we may give your personal information as follows:
- Pro Jets Pvt Ltd may provide its third-party service providers and processors with access to your personal information. These services providers may include: credit card verification providers, our data warehouse and customer relationship management centre, marketing organizations, who may provide support marketing and promotional communications and internet service providers who administer our web page and provide internet services that assist Pro Jets Pvt Ltd with understanding consumer interests by conducting surveys. Pro Jets Pvt Ltd only shares your personal information to the extent required for the performance of such services. Pro Jets Pvt Ltd has implemented safeguards to ensure that our service providers treat personal information in a way that is consistent with the terms of this Privacy Statement and that it is never used except to fulfill services to Pro Jets Pvt Ltd.
- Pro Jets Pvt Ltd may also disclose your personal information as permitted or required by law. For example, Pro Jets Pvt Ltd will disclose personal information to those governmental or law enforcement bodies who have authority to obtain it, in order to comply with a warrant issued by a court of law, and to comply with record production requirements.
- in the event of a sale of all or substantially all of the assets of Pro Jets Pvt Ltd, Pro Jets Pvt Ltd may transfer personal information in its control to a third-party purchaser that agrees to use personal information for the same reasons identified in this Privacy Statement.
- to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
- if we have a duty to do so or if the law allows us to do so;
- to our employees and agents to do any of the above on our behalf, now or in the future.
If you choose not to provide certain personal information we request, you will still be able to visit our web site but you may be unable to access certain options or services.
By choosing to provide Pro Jets Pvt Ltd with your personal information you are consenting to its use in accordance with the principles outlined in this Privacy Statement and as outlined at the time you are asked to provide any personal information. Pro Jets Pvt Ltd may contact you by phone or E-mail in order to provide you with updates pertaining to its services as well as information about additional offers, products or events that Pro Jets Pvt Ltd believes may be of interest to you. You can choose to unsubscribe to these updates or from having your personal information used for market research purposes.
Please note that if you do not consent to our use and disclosure of your personal information, this may affect our ability to provide you with particular products and services.
We will take appropriate steps to protect the personal information you share with us. We have implemented technology and security features to safeguard the privacy of your personal information.
Our web site may contain links to other web sites. Please be aware that we are not responsible for the privacy practices of web sites not operated by us or an entity associated with us. We encourage you to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our web site.
Updating of personal information
If your personally identifiable information changes, or if you no longer desire our service, we will provide a way to correct, update or remove your personal information provided to us.
You have the right to see personal information we keep about you. We will endeavor to provide the information you require within a reasonable time. There may be a small monetary charge for some requests, depending on the information requested. If you are concerned that any of the information we hold on you is incorrect please contact us.
Transfer of your personal information
Some parties that process or store personal information may be located in jurisdictions outside your country of residence. Therefore, your information may be processed and stored in these jurisdictions and, as a result, foreign governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through the laws in these countries.
Notification of changes
If we decide to change our Privacy Statement, we will post those changes on our web site so you are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an E-mail. You will have a choice as to whether or not we use your information in this different manner. We will use information in accordance with the Privacy Statement under which the information was collected.
If you have a query regarding your online booking or encountered any problems whilst making your booking, please contact us by E-mail at firstname.lastname@example.org.
If you experience any technical problems during your interaction with this web site, please contact our hotline +960 772 1010.